Refund & Cancellation Policy

Last updated: October 17, 2026 · Effective immediately

The short version: Cancel anytime — you will never be charged again. Changed your mind about a charge? Email us within 7 days of it and we refund in full. No forms, no retention scripts, no hard feelings.

1. Subscription & Billing

TickerWhy is a monthly subscription at $9.99/month. New subscribers may be offered a promotional first month at $1.99.
Subscriptions renew automatically each month until canceled. We send a renewal reminder 7 days before each charge.
Payments are processed by our Merchant of Record (currently Creem), which is the seller of record on your statement and handles applicable sales tax/VAT and invoicing.

2. Cancellation

Cancel anytime via the billing-portal link in your purchase receipt email, or by emailing [email protected].
Cancellation stops all future charges. You keep full access until the end of the current paid period.
Canceling does not by itself refund the current period — but see the refund window below.

3. Refunds

Situation	What happens
Any charge (first month or renewal), within 7 days	Full refund on request — no questions asked
You meant to cancel but were charged (accidental renewal)	Full refund if you tell us within 7 days of the charge
Extended service outage during your billing cycle	Refund or account credit, your choice
After the 7-day window	Generally not refunded; exceptional cases reviewed individually — just write to us

Refunds are issued to the original payment method via the Merchant of Record, typically within 1–3 business days of approval (bank posting times vary).

Note: our separate Attribution Accuracy Promise (Section 5 of the Terms of Service) also applies: if our published 4-week attribution accuracy falls below 60%, your current month is free — independent of this refund window.

4. Chargebacks

Please email us before filing a chargeback — we resolve refund requests quickly and amicably, usually the same day. Unwarranted chargebacks may result in account suspension.

5. Contact

Cancellation and refund requests: [email protected] — include the email address you subscribed with.